Shipping & Returns Policy
Shipping
how much is the delivery fee?
Shipping is free for purchases above Php 1,500.
For Metro Manila deliveries, the rate is Php 130. For Bulacan, Antipolo, Cavite, Laguna, the rate is P200. For all other cities nationwide, the rate is Php 250.
do you do same day deliveries?
We offer same day deliveries for Metro Manila orders on weekdays, except holidays. Order cutoff is at 12NN on Monday to Fridays and delivery will be between 4pm to 8pm.
An additional fee of Php 230 will be charged for orders below Php 1,499, while orders of Php 1,000 will have an additional feel of Php 100.
You may choose this shipping option at checkout.
when will my order be shipped?
Your order will be shipped 1-2 business days after we receive your payment.
when will I receive my package?
It takes 3-5 days for Metro Manila deliveries to arrive. For Bulacan, Cavite, Laguna, and Rizal locations, deliveries will arrive within 4-6 days. For other provincial locations, deliveries will arrive within 7-10 days.
do you ship outside of the Philippines?
Currently we only ship within the Philippines, but we hope to go global soon!
how can I track my package?
You will receive an email with a tracking number once your item is on its way. If you have any questions or concerns, just send us an email at store@dozedays.co.
Returns & Exchange Policy
what items can I return?
To ensure that our products maintain the highest quality, each package is checked and approved by our team before they are sent out. However, if you receive the wrong product or find notable factory damage on the item, it is eligible for return and exchange.
how do I return the items?
Just email us at store@dozedays.co with your order number, a description of the issue, and a photo of the item. Please inspect your item once you’ve received it, as our team must be notified of any issues within seven (7) days of receipt of purchase. Should there be any complication regarding the replacement of items such as lack of stock, you may opt to claim store credit in the amount of your purchase.
what if I want to change the color or size of what I bought?
We do not issue returns and exchanges for change-of-mind regarding the color or size of the purchased item.