shipping and returns

shipping

how much is the delivery fee?

Shipping is free for purchases above Php 2,000. 

For Metro Manila deliveries, the rate is Php 130. For Bulacan, Antipolo, Cavite, Laguna, the rate is P200. For all other cities nationwide, the rate is Php 250.

when will my order be shipped?

Your order will be shipped 1-2 business days after we receive your payment.

when will I receive my package?

It takes 3-5 days for Metro Manila deliveries to arrive. For Bulacan, Cavite, Laguna, and Rizal locations, deliveries will arrive within 4-6 days. For other provincial locations, deliveries will arrive within 7-10 days. 

do you ship outside of the Philippines?

Currently, we only ship within the Philippines but we hope to go global soon!

how can I track my package?

You will receive an email with a tracking number once your item is on its way. If you have any questions or concerns, just send us an email at store@dozedays.co.

do you do same day deliveries?

We offer same day deliveries for Metro Manila orders. Order cutoff is at 2pm, and additional fees apply. You may check this shipping option at checkout.

 

return & exchange policy

what items can I return?

To ensure that our products maintain the highest quality, each package is checked and approved by our team before they are sent out. However, if you receive the wrong product or find notable factory damage on the item, it is eligible for return and exchange.

how do I return the items?

Just email us at store@dozedays.co with your order number, a description of the issue, and a photo of the item. Please inspect your item once you’ve received it, as our team must be notified of any issues within seven (7) days of receipt of purchase. Should there be any complication regarding the replacement of items such as lack of stock, you may opt to claim store credit in the amount of your purchase.

when will I receive my package?

It takes 3-5 days for Metro Manila deliveries to arrive. For Bulacan, Cavite, Laguna, and Rizal locations, deliveries will arrive within 4-6 days. For other provincial locations, deliveries will arrive within 7-10 days. 

what if I want to change the color or size of what I bought?

We do not issue returns and exchanges for change-of-mind regarding the color or size of the purchased item.

If you are buying the item as a gift, please tick the box beside "Is this a gift?" before checking out to make it eligible for size exchange. Change of color is not eligible for exchange.

Please note that any difference in price will be handled in the following manner: If the item exchanged is of higher value, the balance must be settled before exchange is done. If the item exchanged is of lesser value, the balance will be retained as store credit for the next purchase. Any shipping fees incurred in the exchange process will be shouldered by the customer.